FAQs

I don't have a credit or debit card, how can I pay?

Don't worry, just do a bank transfer to us & we'll ship your purchase once we have cleared your payment.

Please transfer amount to OCBC 766211-001 (Current Account)
& email us at sales@myFeb29.com with the following

1. Date & time
2. Transaction reference number
3. Amount transferred
4. Name

What is servicing?

Lost a rivet off your bag or broke the snap hook on your bag strap & don't wish to pay exorbitant charges from 3 party service centres?

No need to fret as we offer very affordable servicing just to keep your bag in working condition!  =)

 

Here are some of the usual issues we are able to rectify for you.

1.  Damaged snaphooks & buckles

2.  Missing rivets & buttons.

3.  Loose & damaged zippers.

4.  Damaged cloth linings & stitchings.

 

Just pop by our local outlets with your February 29  items that require servicing & we'll guide you on our servicing processes

Or you can simply take some clear pictures with descriptions & send them over to   Sales@MyFeb29.com

 

We are however unable to service the following due to the nature of the damage.

1.  Stains & color transfer.

2.  Decay & stickiness.

3.  Abrasion & peeling.

 

*Servicing duration will depend on the severity of damage & availability of parts.

How much does servicing cost?

Servicing is typically free for the first 6 months subjected to terms & conditions.

What happens after the first 6 months then?

Our artisans at the service centre would then give an accurate quote on the fees and timing once they get their hands on it.

Charges typically ranges from $1 to $30, so don't worry about high servicing costs.

We try our best to keep cost low for our customers.  =)