FAQs

Why does the colour look different on my computer / smart phone?

February 29 have made every effort to display as accurately as possible the colours of our products that appear on our eStore. However, as computer and display monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Can I exchange the design if I find it unsuitable?

Sure thing!  =)

We want to make sure our customers like what they purchase so just email us at Returns_Servicing@myFeb29.com & we'll help to sort it out for you.

You would just need to help us take note of the following

 1.  Item(s) has to be in its original condition with the original tags and tickets.

2.  The exchange item has to be of equal value or higher value than the original item. For items with a higher value, difference in value has to be borne by the customer. For items of lower value, no refund is available for the price difference.

 3.  The buyer will be needed to take charge of the shipping cost back to us and shipping back to the buyer.

For local purchases

Items purchased online and delivered within Singapore can be exchanged at any February 29 retail store in Singapore, within 7 days from invoice date. You will need to bring along your original invoice together with the item(s) in its original condition and packaging to the retail store.

Our retail associates will evaluate the condition of your returned items & determine if the item can be exchanged depending on circumstances.   For eligible design exchanges, you can exchange a design in the retail store immediately.

 If the exchange value is higher than the original item, customer is required to top up the difference, and there will be no refund if the exchange value is lower than the original item.  The balance fund can be used on another immediate purchase.

 

For International purchases

Follow the steps below if your items were purchased online and delivered outside of Singapore.

Step 1:

e-Mail us at  Returns_Servicing@myFeb29.com with the following details.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the front, back, top and the base of the item(s) purchased.

5.  Reason for exchange

 

Step 2:

We will process the request to exchange the design. This should take approximately 1 to 3 business days.  Once your exchange eligibility is confirmed, a return confirmation form  via email will be sent to you with instructions to return the item(s). Should the exchanged item(s) be deemed not in its original condition, we reserve all rights to return the item(s) at the sender's cost. Once we have received your item(s) in its original condition, we can then proceed with your design exchange.

 

Step 3:

All items should be shipped via insured mail to: 

ATTENTION: CUSTOMER SERVICE - ESTORE (RETURNS DEPT) 

February 29

Vivocity, 1 Harbourfront Walk #02-172

Singapore 098585

 * Please ship the return form along with the item(s).

  

Other Terms and Conditions

 All original shipping and/or handling charges are non-refundable.

 All exchanged item(s) must be in its original brand new condition and original packaging; with the original tags and tickets. Item(s) which show signs of worn are not eligible for exchange or return. February 29 reserves all rights to inspect the condition of the item prior to any exchange or return. February 29’s decision shall be final.

 All promotional, sale and discounted items are non-exchangeable and non-refundable. Should there be by dispute in the pricing during return or exchange, the current selling price will be binding.

 Any form of price adjustment to previous order(s) is not applicable.

 You have the option of creating your own personal FedEx account so we can ship the item back to you at your expense if your request for exchange is denied.

Is the local pricing on www.MyFeb29.com the same as the retail outlets?

Please note that pricing policy differs for each delivery destination and country. The prices on the website cannot be used as a benchmark to compare the prices at February 29 retail and online store. In very rare cases, there might be price errors and February 29 shall not be liable for any errors in the pricing of items purchased on MyFeb29.com

If there are any changes, February 29 will contact buyer before proceeding with the order. All prices displayed are not inclusive of any shipping charges, duties, and taxes. Shipping charges will be computed and shown at the checkout page after shipping mode is selected.

For Standard Delivery, prices are not inclusive of duties and taxes. Please check with your local authority for your tax rights. All prices displayed are not inclusive of any shipping charges. Shipping charges will be computed and shown at the checkout page.