We want you to love what you have purchased from us. Should there be any dissatisfaction with your purchase, please let us know and we will assist you accordingly. =)
Exchange and Return Policy
All requests for exchange and return must be raised within 7 days from the invoice date. For Singapore online orders, you have the option to exchange at any retail store in Singapore.
Exchange via Retail Stores (FOR LOCAL ONLINE PURCHASES, not outlet purchases)
Items purchased online and delivered within Singapore can be exchanged at any February 29 retail store in Singapore, within 7 days from the invoice date. You will need to bring along your original invoice together with the item(s) in its original condition and packaging to the retail store. Our retail associates will evaluate the condition of your returned items.
For eligible returns, you will receive an exchange in the retail store immediately and there will not be any other form of return (such as cash or credit note). If the exchange value is higher than the original item, customer is required to top up the difference, and there will be no refund if the exchange value is lower than the original item. For returns on wrong item delivered or duplicate order, please contact Returns_Servicing@MyFeb29.com directly.
Returns for overseas purchases
Items purchased online & sent overseas can be return by submitting return request via the online store, within 7 days of receiving your item(s). Thereafter you would need to return the items within 30 days from the date of approval. Please follow the steps below for return via online.
February 29 online store credit is the only form of refund available for any returns or exchange request done via online. The online store credit can only be used at www.MyFeb29.com and NOT in any of February29 retail store or departmental store. The online store credit is valid for 3 months from the date of issue and can be used to offset purchase made online at www.MyFeb29.com. It can take around 2 to 5 business days for the online store credit to be issued. Instructions on how to use your online store credit for purchase will be sent to you via email. You can then use the online store credit for your desired purchase.
Please email us at Returns_Servicing@MyFeb29.com with 7 days of receiving the item with the following details.
1. Order Number stated on your receipt.
2. Full Name
3. Contact Number
4. Images showing the defective area, the front, back, top and the base of the item(s) purchased.
PLEASE DO NOT SEND BACK YOUR MERCHANDISE UNTIL A RETURNS/SERVICING FORM HAS BEEN ISSUED TO YOU.
The return/servicing request will be processed within 3 working days & we’ll send an email with instructions on proceeding with the return.
