February 29 - everyday carry artisans

The buyer will have to bear the cost of returning the items to us & for us to ship it back to the buyer.

Please note that shipping charges are not refundable & any further charges incurred upon the return on merchandise will be borne by the customer.

We are sorry to say that although we provide a 3 days design exchange policy for our local store purchases., we are unable to do exchanges for goods that are affected by scratches, cuts, stains, abrasion, odor, "water" damage, mould & etc.

However, we offer goodwill servicing to help resolve such problems as much as possible.  Please check with us for more information.

We strongly encourage our customers purchasing at our local outlets to check the purchased item along with our retail associates so that we can dish out valuable tips on bag maintenance and avoid unhappiness.

We sincerely appreciate the support our customers have been giving us and thank you for understanding.