February 29 - everyday carry artisans

We want you to love what you have purchased from us. Should there be any dissatisfaction with your purchase, please let us know and we will assist you accordingly.  =)

 Exchange and Return Policy

All requests for exchange and return must be raised within 7 days from the invoice date. For Singapore online orders, you have the option to exchange at any retail store in Singapore.

Exchange via Retail Stores (FOR LOCAL ONLINE PURCHASES, not outlet purchases)

Items purchased online and delivered within Singapore can be exchanged at any February 29 retail store in Singapore, within 7 days from the invoice date. You will need to bring along your original invoice together with the item(s) in its original condition and packaging to the retail store. Our retail associates will evaluate the condition of your returned items.

For eligible returns, you will receive an exchange in the retail store immediately and there will not be any other form of return (such as cash or credit note). If the exchange value is higher than the original item, customer is required to top up the difference, and there will be no refund if the exchange value is lower than the original item. For returns on wrong item delivered or duplicate order, please contact Returns_Servicing@MyFeb29.com directly. 

Returns for overseas purchases

Items purchased online & sent overseas can be return by submitting return request via the online store, within 7 days of receiving your item(s). Thereafter you would need to return the items within 30 days from the date of approval. Please follow the steps below for return via online. 

February 29 online store credit is the only form of refund available for any returns or exchange request done via online. The online store credit can only be used at www.MyFeb29.com and NOT in any of February29 retail store or departmental store. The online store credit is valid for 3 months from the date of issue and can be used to offset purchase made online at www.MyFeb29.com. It can take around 2 to 5 business days for the online store credit to be issued. Instructions on how to use your online store credit for purchase will be sent to you via email. You can then use the online store credit for your desired purchase.

Please email us at   Returns_Servicing@MyFeb29.com with 7 days of receiving the item with the following details.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the defective area, the front, back, top and the base of the item(s) purchased.

PLEASE DO NOT SEND BACK YOUR MERCHANDISE UNTIL A RETURNS/SERVICING FORM HAS BEEN ISSUED TO YOU.

The return/servicing request will be processed within 3 working days & we’ll send an email with  instructions on proceeding with the return.

Just email us at Returns_Servicing@MyFeb29.com with the following details within 7 days from invoice date & we'll get back to you within 3 working days.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the item(s) which was wrongly sent.

Sure thing!  =)

We want to make sure our customers like what they purchase so just email us at Returns_Servicing@myFeb29.com & we'll help to sort it out for you.

You would just need to help us take note of the following

 1.  Item(s) has to be in its original condition with the original tags and tickets.

2.  The exchange item has to be of equal value or higher value than the original item. For items with a higher value, difference in value has to be borne by the customer. For items of lower value, no refund is available for the price difference.

 3.  The buyer will be needed to take charge of the shipping cost back to us and shipping back to the buyer.

For local purchases

Items purchased online and delivered within Singapore can be exchanged at any February 29 retail store in Singapore, within 7 days from invoice date. You will need to bring along your original invoice together with the item(s) in its original condition and packaging to the retail store.

Our retail associates will evaluate the condition of your returned items & determine if the item can be exchanged depending on circumstances.   For eligible design exchanges, you can exchange a design in the retail store immediately.

 If the exchange value is higher than the original item, customer is required to top up the difference, and there will be no refund if the exchange value is lower than the original item.  The balance fund can be used on another immediate purchase.

 

For International purchases

Follow the steps below if your items were purchased online and delivered outside of Singapore.

Step 1:

e-Mail us at  Returns_Servicing@myFeb29.com with the following details.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the front, back, top and the base of the item(s) purchased.

5.  Reason for exchange

 

Step 2:

We will process the request to exchange the design. This should take approximately 1 to 3 business days.  Once your exchange eligibility is confirmed, a return confirmation form  via email will be sent to you with instructions to return the item(s). Should the exchanged item(s) be deemed not in its original condition, we reserve all rights to return the item(s) at the sender's cost. Once we have received your item(s) in its original condition, we can then proceed with your design exchange.

 

Step 3:

All items should be shipped via insured mail to: 

ATTENTION: CUSTOMER SERVICE - ESTORE (RETURNS DEPT) 

February 29

Vivocity, 1 Harbourfront Walk #02-172

Singapore 098585

 * Please ship the return form along with the item(s).

  

Other Terms and Conditions

 All original shipping and/or handling charges are non-refundable.

 All exchanged item(s) must be in its original brand new condition and original packaging; with the original tags and tickets. Item(s) which show signs of worn are not eligible for exchange or return. February 29 reserves all rights to inspect the condition of the item prior to any exchange or return. February 29’s decision shall be final.

 All promotional, sale and discounted items are non-exchangeable and non-refundable. Should there be by dispute in the pricing during return or exchange, the current selling price will be binding.

 Any form of price adjustment to previous order(s) is not applicable.

 You have the option of creating your own personal FedEx account so we can ship the item back to you at your expense if your request for exchange is denied.