Just pop by any of our local retail outlets with your item and our guys will guide you on the servicing process.

It's pretty affordable & hassle free so don't worrry.  =)

Our artisans at the service centre would then give an accurate quote on the fees and timing once they get their hands on it.

Do note that servicing duration depends on the level of servicing / level of damage.  Typically, it can range from a few hours to 1 to 2 months.

If you are not in Singapore, just email us at   Returns_Servicing@MyFeb29.com and we'll try our best to help you from there.

We offer a full 180 days manufacturer's warranty against manufacturing defects and we'll repair/replace/refund your product as necessary.

Like what old Ben Franklin quoted; "In this world, nothing can be said to be certain, except death and taxes"

For international orders, you might have to pay additional costs according to your respective countries' taxation laws.

Please check with your respective countries' customs offices.

We all know custom offices in some countries can be pretty anal about packages.

Well, who can blame them since weirdos have been sending explosives and god knows what all over the world.

What we definitely will do, is not to pack your item to look like a ticking clock or handgun under the xray.  Hope that helps & lets pray for the best!  =P

We do take custom orders from time to time; it really depends on how nose deep in work we are during that period and quantity ordered.

Just drop us an email at sales@myfeb29.com with your idea and we'll get back to you asap.

p/s.    Do note that custom orders are usually priced much higher than our ready crafted items because of the quantity.

We have to design, draft and create leather patterns for bags and this process is pretty intensive and resource hogging.

Freelance pattern makers usually charge $100 - $300 / hr to make bag patterns.

If we craft 100 bags from this pattern, the pattern making cost would be spread to $100/100 bags = $1 a bag.

We are sure you get the idea.  :)

Yup!  Your secrets are safe with us!  *lol*

For more details, please visit our Privacy policy link.

You've probably run into this problem before: You're zipping up your bag, and the lining suddenly gets caught in the zipper's teeth.

Here's how to get out of it.

1. Stop zipping as soon as you feel something is caught.

 2. Examine the zip to locate the problem. The inner lining may be caught so check the inside of the bag.

 3. Gently pull the lining away from the zip head from inside the bag. Tug lightly if necessary. Pull at the lining, not at the zipper. Pulling the zip tag up or down will worsen the problem.

 4. If any teeth became separated as you removed the lining, push them back into place.

 5. Run your fingers along the length of the zip and push the lining away from the zip to prevent future snags.

 6. Use a little force to pull the zip head to the bottom. Then re-zip, making sure to avoid the lining as you go.

Partying in a cigarette smoke filled club or enjoying your dinner at that famous BBQ diner may have already got you complaining of that stale odor on your precious bag.  These are some methods to help you get that fresh smell back again.

• Don't throw those perfume sample testers away, leave it in your bag instead and your bag will smell like your favorite brand of perfume at no extra cost.
• Don't throw those used tea bags away.  Dry them and leave them in your bags as tea leaves are well known to absorb any odors efficiently.
• Leaving crushed up balls of newspapers in your un-used bags still kept in your closet will reduce moisture build up and absorb odor.
• Air your bags in a windy area. Do not leave under the sun.

Mould spores are all around in our environment and they grow pretty fast in wet and damp conditions too.

So leaving your bag on the seemingly clean floor would be a big no no!

What about a romantic stroll in the rain with your leather tote?

Not a big deal unless you would just go home an chuck the wet bag into the closet.

High Humidity or heat levels will cause fungus to grow easily and cause materials such as faux leather to have chemical reactions which may cause the following.

1.  Stickiness of material

2.  Peeling of material

3.  Discolouration, etc.

Typical Humidity levels in Singapore may hit as high as 90% RH so its always good to invest in a quality dehumidifier to maintain your quality leather pieces.

The usage of a humidifier at settings 35 ~ 50% would be best to maintain leather & faux leather products.

Humidity levels set too low will cause leather & faux leather to crack easily.

When mould grows into leather, usually it does not cause major damage.  The mould soaks up its food from the parts of the leather that do not contribute to strength. In fact, until the mould starts to grow new spores, it is effectively invisible – you cannot tell it is there.

The biggest problem with moulds in leather is caused by a change in color - staining. Often they stain the leather in bright colors, and leave spots and grain marks that will make finished leather look inferior.  This causes downgrading of the finished product, and can cost a lot of money.

Once moulds are inside the leather, simply cleaning the surface will not solve the problem, since the moulds will grow right out again.

Moulds can also consume some important additives used in leather making, such as fat liquors, tannins and so on.

How to slow down mould growth?

If we understand the things moulds need to grow, we can change these things, and slow down growth.

1. Water.  Mould will not grow on dry materials.  If finished leather is dried and kept dry, there will be no mould.  However, allowing leather to get wet will encourage mould growth.  Leather in the wet blue state is very prone to mould growth.

2. Acidity.   Mould grows best when it is in a slightly acid environment.  Pickled pelts are too acid for fast mould growth.  Very alkaline conditions do not support much mould growth.

3. Warmth.  Mould likes it best between 25 and 30 deg. C.  That is why it is worse in summer, or in the tropics.  Keeping leather stored in cool conditions will not stop mould, but will slow its growth a little.

4. Oxygen.  Without oxygen, moulds cannot grow.  If wet blues or pickled pelts are baled and pressed into a tightly packed state, mould will only grow on the outside.  There is too little oxygen inside the pack.

5. Nutrients.  Moulds soak up the soluble parts of leather as food.  Unfortunately, we cannot remove these to control mould growth.  Some leathers (like vegetable tanned leathers) have more nutrients, and support especially vigorous mould growth.

 Move the bag to a well-ventilated location.

 Begin the cleaning process by donning the air mask. Use one of the clean cloths to gently wipe off as much of the surface mold as possible. Be sure to keep the air mask in place for this activity, as the wiping action will release mold into the air.

 Use the soft bristle toothbrush to get into the grain of the leather. Mold collects into these small crevices in the grain and will grow if not removed. As with the wiping, using the toothbrush will cause mold to fly into the air, so keep the mask on.

 Prepare a solution of mild soap in warm water. There are several soaps on the market that are considered safe for use on leather. It is usually possible to purchase soaps of this type  stores that specialize in leather goods.

 Using a soft clean cloth, apply the soap and water liberally to the surface of the leather. Make sure to wash the entire surface of the leather, not just the spots where the mold is present. After soaping up the surface, use clean water to rinse remove any soap residue.

 Use dry cloth to soak up any remaining water on the surface of the leather. Apply a coat of leather conditioner according to the instructions that come with the product. Many conditioners require a second wipe down with a clean cloth to remove any excess product. Allow the leather to air dry before using the bag.