Oh no...we know stuffs like this do happen.  Maybe its time for some more caffine!  =)

If the address is incorrect, your item will be returned to us by the delivery agent or the unintended recipient.  You will be required to pay the shipping fees again to re-send to the correct address, once the item is returned to us.

Please check your address carefully when placing a new order.

To remove an outdated or incorrect address from your account, please log on to your online account.

If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange re-delivery of the products.

Yeah!  Who's that lucky xxxxxx???

If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.

You may also add in the comments field for special requests before payment is made online.  i.e.  Price tag removal on product

We may even add in a surprise for your special someone.  =)

Ouch!  Got a scratch on that new bag or perhaps some abrasion marks when you knocked into a wall while "spotting" that beauty that stepped out of the train?

We are sorry to say that although we provide a 3 days design exchange policy for our local store purchases, we are unable to do exchanges for goods that are affected by scratches, cuts, stains, abrasion, odor, "water" damage, mould & etc.

However, we offer goodwill servicing to help resolve such problems as much as possible.  Please check with us for more information.

We strongly encourage our customers purchasing at our local outlets to check the purchased item along with our retail associates so that we can dish out valuable tips on bag maintenance and avoid unhappiness.

We sincerely appreciate the support our customers have been giving us and thank you for understanding.

Change of mind returns are definitely possible in some circumstances.

Rest assure that we want to make sure our customers like what they purchase so just email us at  sales@myfeb29.com & we'll help to sort it out for you.

You would just need to help us take note of the following

 1.  Item(s) has to be in its original condition with the original tags and tickets.

2.  The exchange item has to be of equal value or higher value than the original item. For items with a higher value, difference in value has to be borne by the customer. For items of lower value, no refund is available for the price difference.

 3.  The buyer will be needed to take charge of the shipping cost back to us and shipping back to the buyer.

For local purchases

Items purchased online and delivered within Singapore can be exchanged once at any February 29 retail store in Singapore, within 14 days from invoice date. You will need to bring along your original invoice together with the item(s) in its original condition and packaging to the retail store. 

Our retail associates will evaluate the condition of your returned items & determine if the item can be exchanged depending on circumstances.   For eligible design exchanges, you can exchange a design in the retail store immediately.

 If the exchange value is higher than the original item, customer is required to top up the difference, and there will be no refund if the exchange value is lower than the original item.  The balance fund can be used on another immediate purchase.

For International purchases

Follow the steps below if your items were purchased online and delivered outside of Singapore.

Step 1:

e-Mail us at   sales@myfeb29.com with the following details.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the front, back, top and the base of the item(s) purchased.

5.  Reason for exchange

Step 2:

We will process the request to exchange the design once. This should take approximately 1 to 3 business days.  Once your exchange eligibility is confirmed, a return confirmation form  via email will be sent to you with instructions to return the item(s). Should the exchanged item(s) be deemed not in its original condition, we reserve all rights to return the item(s) at the sender's cost. Once we have received your item(s) in its original condition, we can then proceed with your design exchange.

Step 3:

All items should be shipped via insured mail to: 

ATTENTION: CUSTOMER SERVICE - ESTORE (RETURNS DEPT) 

February 29

51 Ayer Rajah Crescent #05-08/09

Singapore 139948

 * Please ship the return form along with the item(s).

Other Terms and Conditions

 All original shipping and/or handling charges are non-refundable.

 All exchanged item(s) must be in its original brand new condition and original packaging; with the original tags and tickets. Item(s) which show signs of worn are not eligible for exchange or return. February 29 reserves all rights to inspect the condition of the item prior to any exchange or return. February 29’s decision shall be final.

 All promotional, sale and discounted items are non-exchangeable and non-refundable. Should there be by dispute in the pricing during return or exchange, the current selling price will be binding.

 Any form of price adjustment to previous order(s) is not applicable.

 You have the option of creating your own personal FedEx account so we can ship the item back to you at your expense if your request for exchange is denied.

Just email us at  sales@myfeb29.com with the following details within 7 days from receiving.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the item(s) which was wrongly sent.

We'll definitely get the issue sorted out.  Postage will also be FOC of course!

We are very sorry that you have received a defective item; all items are checked before shipment but we do know murphy’s law do happen once in a while. We  may just need more coffee to perk us up! =)

Don’t worry, be happy & leave it to us to sort things out for you.

Please email us at sales@myfeb29.com within 7 days from invoice date with the following details.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the defective area, the front, back, top and the base of the item(s) purchased.

PLEASE DO NOT SEND BACK YOUR MERCHANDISE UNTIL A RETURNS/SERVICING FORM HAS BEEN ISSUED TO YOU.

The return/servicing request will be processed within 3 working days & we’ll send an email with  instructions on proceeding with the return.

We want you to love what you have purchased from us. Should there be any dissatisfaction with your purchase, please let us know and we will assist you accordingly.  =)

 Exchange and Return Policy

All requests for exchange and return must be raised within 7 days from the invoice date. For Singapore online orders, you have the option to exchange at any retail store in Singapore.

Exchange via Retail Stores (FOR LOCAL ONLINE PURCHASES, not outlet purchases)

Items purchased online and delivered within Singapore can be exchanged at any February 29 retail store in Singapore, within 7 days from the invoice date. You will need to bring along your original invoice together with the item(s) in its original condition and packaging to the retail store. Our retail associates will evaluate the condition of your returned items.

For eligible returns, you will receive an exchange in the retail store immediately and there will not be any other form of return (such as cash or credit note). If the exchange value is higher than the original item, customer is required to top up the difference, and there will be no refund if the exchange value is lower than the original item. For returns on wrong item delivered or duplicate order, please contact sales@myfeb29.com directly. 

Returns for overseas purchases

Items purchased online & sent overseas can be return by submitting return request via the online store, within 7 days of receiving your item(s). Thereafter you would need to return the items within 30 days from the date of approval. Please follow the steps below for return via online. 

February 29 online store credit is the only form of refund available for any returns or exchange request done via online. The online store credit can only be used at www.MyFeb29.com and NOT in any of February29 retail store or departmental store. The online store credit is valid for 3 months from the date of issue and can be used to offset purchase made online at www.MyFeb29.com. It can take around 2 to 5 business days for the online store credit to be issued. Instructions on how to use your online store credit for purchase will be sent to you via email. You can then use the online store credit for your desired purchase.

Please email us at  sales@myfeb29.com with 7 days of receiving the item with the following details.

1.  Order Number stated on your receipt.

2.  Full Name

3.  Contact Number

4.  Images showing the defective area, the front, back, top and the base of the item(s) purchased.

PLEASE DO NOT SEND BACK YOUR MERCHANDISE UNTIL A RETURNS/SERVICING FORM HAS BEEN ISSUED TO YOU.

The return/servicing request will be processed within 3 working days & we’ll send an email with  instructions on proceeding with the return.

Lost a rivet off your bag or broke the snap hook on your bag strap & don't wish to pay exorbitant charges from 3 party service centres?

No need to fret as we offer very affordable servicing just to keep your bag in working condition!  =)

Here are some of the usual issues we are able to rectify for you.

1.  Damaged snaphooks & buckles

2.  Missing rivets & buttons.

3.  Loose & damaged zippers.

4.  Damaged cloth linings & stitchings.

Just pop by our local outlets with your February 29  items that require servicing & we'll guide you on our servicing processes

Or you can simply take some clear pictures with descriptions & send them over to    Sales@MyFeb29.com

We are however unable to service the following due to the nature of the damage.

1.  Stains & color transfer.

2.  Decay & stickiness.

3.  Abrasion & peeling.

*Servicing duration will depend on the severity of damage & availability of parts.

Servicing is typically free for the first 180 days subjected to terms & conditions.

What happens after the first 6 months then?

Our artisans at the service centre would then give an accurate quote on the fees and timing once they get their hands on it.

We craft our own leather goods so don't worry about high servicing costs like some luxury brands.

Some luxury brand usually would just outsource to a middlemen vendor to repair your items and very often

you'll be charged a pretty hefty fee.

We try our best to keep cost low for our customers.  =)

Do note that servicing duration depends on several factors

1.  The type of servicing

2.  The severity of damage

3.  Availability of servicing parts

Typically, it can range from a few hours to 1 to 2 months.

So don't worry and just sit back and relax.  We'll contact you once its completed.  =)

If you need them urgently, do request for "urgent servicing" from our sales associates or  Returns_Servicing@MyFeb29.com

"Urgent" jobs might be charged a higher fee though.